Order process
1. Select product / Ordering
- Select the items you wish to order and click "Add to cart" for each item.
- Then click "Edit cart, check shipping costs".
- To change the delivery country (e.g. Austria, Switzerland, etc.), click "Select shipping costs, delivery country, payment method" and choose your delivery country. The shipping costs for the selected country will then be automatically calculated and displayed.
- Under Payment method, select your preferred payment option.
- Under Shipping method, you can specify pickup at the warehouse, see Shipping.
- Now go to the Checkout to complete the ordering process with your details.
2. New customer / Create customer account
Create your customer account here. Choose between private customer or business customer and fill in the required information. As a business customer in an EU country (outside Germany), you will be supplied VAT-exempt after successful verification. During registration, enter your VAT ID number and place your order normally including VAT. After successful verification, we will send you our VAT-exempt invoice by email.
3. Payment
You pay in advance using the specified payment systems. Please note the order number in your payment. After receipt of your payment, you will receive a payment confirmation from us.
Our bank details:
Postbank Ndl der DB Privat- und Firmenkundenbank, Kesselstrasse 19–21, 70327 Stuttgart
Account No.: 2920700
IBAN: DE06 6001 0070 0002 9207 00
BIC: PBNKDEFF
Bank code: 60010070
Recipient: ClickSonic AG, Hirschengraben 35, CH-6003 Lucerne, Switzerland
SEPA
With SEPA (Single Euro Payments Area), a unified euro payment area has been created for the European Union (EU) and the European Economic Area (EEA), including Switzerland and other countries. This allows payments within SEPA participant banks to be processed transparently and cost-effectively.
Currency Euro
For simplicity, as a Swiss company we maintain only one account in "Euro". This means there are no exchange rate losses for you, in line with our motto: "Direct with quality and low prices is the principle of our offer. Direct means without detours—pond sludge vacuums from the manufacturer, and you receive the price advantages."
With its registered office in Switzerland, ClickSonic AG is registered with the German tax office under VAT No. DE 275 724 509 in accordance with § 27a of the German VAT Act.
3. Processing
We process your order and prepare the shipment. You will receive a notification as soon as the status changes, e.g. "Payment received, shipped".
4. Delivery time / Shipping / Pickup
The delivery period for single orders begins on the day payment is received. Delivery time indicates the number of working days it takes until the products are delivered. The delivery time can be found on the product page. Working days are Monday to Friday. Saturdays, Sundays and public holidays are generally not taken into account when specifying processing and transit times. We will gladly clarify the delivery period for bulk orders for you.
Shipping
Your goods will usually be delivered within 2–5 working days to your delivery address within the EU. Once the parcel has been collected by the courier service, you will receive your tracking number(s) in a separate email. The general terms and conditions of the respective parcel service providers apply, which can be read here: DHL, DPD, FedEx, GLS, Swiss Post, TNT. Products that cannot be delivered by parcel service will be shipped by truck.
Free-shipping items
If an item is marked "Free shipping", this applies only to that individual item, which can only be ordered with free shipping when ordered alone. If multiple items are in the cart, free shipping does not apply.
Pickup at warehouse D-79576 Weil am Rhein
You have the option to pick up your order from our logistics partner in D-79576 Weil am Rhein, see Shipping.
5. Your item / device
You will receive your item / device with detailed installation instructions for electrical products.
With a logistics center for the EU area in southern Germany, ClickSonic AG is always striving to ensure prompt delivery readiness and free support.
If you have any questions, we are happy to assist. You can reach us by phone from Mon–Fri, 09:00–12:00 at +41 (0)41 410 71 00 or via our contact form.